Frequently Asked Questions

Kala Namak Rice Mart is a trusted online marketplace that connects consumers with verified suppliers of premium Kala Namak rice. We ensure quality, authenticity, and provide a seamless platform for buying and selling authentic Kala Namak rice.

All suppliers on our platform are verified and certified. Each product listing includes detailed information about the rice quality, origin, and supplier credentials. You can also communicate directly with suppliers through our messaging system to ask specific questions about the product.

Yes, registration is completely free for both consumers and suppliers. There are no hidden fees or charges for creating an account and browsing products on our platform.

To place an order, simply browse our product listings, select the Kala Namak rice you're interested in, and click "Connect with Supplier" to send an enquiry. The supplier will respond to your enquiry, and you can discuss details, pricing, and delivery through our integrated chat system.

Payment methods are discussed directly with the supplier. Most suppliers accept various payment methods including bank transfers, UPI, and cash on delivery. You can confirm the payment method when communicating with the supplier.

Delivery timeframes vary depending on the supplier's location and your delivery address. Typically, deliveries are arranged between 3-7 business days. The exact delivery timeline will be discussed and confirmed with the supplier when you place your order.

Return and exchange policies are determined by individual suppliers. We recommend discussing these terms with the supplier before finalizing your order. Most suppliers are accommodating and will work with you to ensure satisfaction.

You can track your order status through your dashboard. Once your enquiry is accepted by the supplier, you'll receive updates on the order status. You can also communicate directly with the supplier through our messaging system for real-time updates.

To become a supplier, click on "Become Supplier" in the navigation menu and complete the registration form. You'll need to provide business details, documents (Aadhaar, PAN, Udyam, GST), and wait for admin approval. Once approved, you can start listing your products.

You'll need to provide copies of your Aadhaar Card, PAN Card, Udyam Registration Certificate, and GST Certificate. These documents help us verify your business and ensure authenticity for our customers.

Currently, there are no fees for listing products on our platform. Registration and product listing are completely free. We believe in supporting our suppliers and making it easy for them to reach customers.

Once logged into your supplier dashboard, you can view all enquiries, accept or reject them, and communicate with customers through our integrated chat system. You can also update order status and manage your product listings from the dashboard.